Delivery · Malaysia
Getting It to You
Free over RM 2,000, nationwide including Sabah and Sarawak.
Timing
| Processing | 1–3 business days after payment |
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| Transit | 7–14 business days |
| Free delivery | Orders over RM 2,000 |
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East Malaysia. Longer transit than West Malaysia.
Where we deliver
| Areas | Peninsular + East Malaysia, no P.O. Box |
|---|---|
| In person | Collecting at Iskandar Puteri avoids courier charges entirely. |
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Couriers and liability
| Partners | Lalamove, J&T Express, Pos Laju, Ninja Van |
|---|---|
| Tracking | A confirmation message carries the tracking number, courier and link. Tracking can take up to 48 hours to update.1 |
| Wrong address | A parcel returned because of an incorrect address is redelivered at a fee. |
Each courier carries its own transit protection. Where a courier's compensation falls short of the product's value, we cover the balance.
If it arrives damaged
| Window | 3 business days from delivery |
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Photograph the packaging and the item, tell us within 3 business days of delivery, and keep the original packaging while the courier claim runs.
Swollen, leaking or burnt batteries are dangerous goods. Report them and wait for written handling instructions before shipping anything.
- Tracking updates come from the courier's own system, so how quickly they appear varies by courier.