Returns & refunds · Malaysia
When It Goes Back
A unit dead on arrival, or with a confirmed manufacturing defect within 30 days, is prioritised for replacement. Change of mind is not a return we accept.
Dead on arrival
| Window | 30 calendar days from delivery |
|---|---|
| Condition | Original box and accessories |
| Change of mind | Not accepted |
A unit dead on arrival, or with a confirmed manufacturing defect within 30 calendar days of delivery, is prioritised for replacement with a new equivalent unit, or repair where that is more appropriate.
Before you ship anything
| RMA | Required first |
|---|---|
| Return window | 15 working days after RMA approval |
True
Swollen, leaking or burnt batteries are dangerous goods. Report them and wait for written handling instructions before shipping anything.
Cancelling an order
Free within 24 h; 2.6% fee after 24 h before dispatch; none once shipped